BlackWing

Field Service Software
BlackWing Field Service is a complete field service management solution built on Salesforce. With powerful mobile applications, web interfaces, and APIs, it streamlines work order management, technician scheduling, and on-site service delivery – helping organizations boost efficiency, improve customer satisfaction, and drive revenue growth.
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Simplified Field Operations

Stop juggling disconnected systems and start delivering exceptional field service. BlackWing's Salesforce-native solution connects your entire service operation—from initial customer request to final invoice—in one unified platform. Join leading organizations that have increased technician productivity by 37% and boosted customer satisfaction scores by 42%.

Market Expansion

Drive Measurable Results

Upsell recommendations help technicians generate additional revenue in the field
Increased first-time fix rates reduce costly repeat visits
Comprehensive analytics identify service trends and improvement opportunities
Customer Experience

Exceed Client Expectations

Dynamic document generation creates professional service reports in the field
Customer portal integration enables self-service scheduling and status updates
Real-time updates and accurate arrival windows reduce customer wait times
Operational Excellence

Develop Lean Workflows

Intelligent scheduling optimizes technician assignments based on skills, location, and priority
Offline mobile capabilities ensure productivity even in areas with poor connectivity
Real-time updates and accurate arrival windows reduce customer wait times
EULA
April 28, 2025
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Privacy Policy
April 28, 2025
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