BlackWing

Privacy Policy

Last updated: 
April 28, 2025

1. INTRODUCTION

jayBird, LLC ("jayBird," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BlackWing Field Service software, including the mobile application, web applications, APIs, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you provide to us when using the Service, including but not limited to:

  • Account Information: Name, email address, phone number, job title, and employment information provided during account setup or when using the Service.
  • Authentication Data: Username, password, and other credentials used to access the Service.
  • Profile Information: Profile pictures, skills, certifications, and other professional qualifications you provide.
  • Communication Information: Messages, notes, comments, and other communications you send through the Service.

2.2 Usage Information

We automatically collect certain information when you use the Service, including:

  • Device Information: Information about your device, including device type, operating system, unique device identifiers, IP address, mobile network information, and browser type.
  • Usage Data: Information about how you use the Service, including features accessed, buttons clicked, screens viewed, API calls made, and actions taken within the Service.
  • Log Data: Error reports, crash logs, system activity, hardware settings, and timestamps.

2.3 Location Information

With your consent, we collect and process location information when you use location-based features of the Service, such as:

  • Real-time location data for field service routing and navigation
  • Check-in/check-out location at service sites
  • Travel paths and time between job sites

You can disable location services through your device settings or application preferences, but this may limit certain functionality of the Service.

2.4 Customer Data

The Service processes customer data stored within your organization's Salesforce instance, including:

  • Customer contact information
  • Service history and work orders
  • Equipment information and service requirements
  • Customer communications and preferences

This information is processed according to your organization's agreement with Salesforce and jayBird's data processing terms with your organization.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various business and operational purposes, including to:

  • Provide, maintain, and improve the Service
  • Set up and manage user accounts
  • Authenticate users and secure the Service
  • Process and facilitate service appointments and work orders
  • Enable role-based access control to ensure appropriate data access
  • Provide routing and navigation to service locations
  • Track field service activities and performance
  • Generate reports and analytics
  • Provide customer support and respond to inquiries
  • Send notifications about appointments, tasks, and updates
  • Maintain offline functionality and synchronize data when connectivity is restored
  • Ensure compliance with applicable laws and regulations
  • Detect and prevent fraud, security breaches, and other potentially prohibited or illegal activities
  • Monitor API usage and ensure compliance with rate limits

4. DISCLOSURE OF YOUR INFORMATION

We may share your information in the following situations:

4.1 Within Your Organization

Information you provide or generate through the Service may be shared with other authorized users within your organization according to your organization's settings and the role-based access controls of the Service.

4.2 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

  • Cloud hosting and storage providers
  • Analytics providers
  • Customer support services
  • Security and fraud prevention services
  • Payment processors, if applicable

4.3 Salesforce Platform

As the Service operates with the Salesforce platform, information collected through the Service is stored and processed on Salesforce's servers according to your organization's agreement with Salesforce.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. DATA STORAGE AND SECURITY

5.1 Data Storage

The information collected through the Service is primarily stored and processed on Salesforce's servers in accordance with your organization's Salesforce configuration. Some data may be stored locally on your device to enable offline functionality or temporarily on jayBird's servers to facilitate certain operations.

5.2 Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.3 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5.4 Offline Data

When you use the mobile application in offline mode, data you enter is stored locally on your device until an internet connection is established, at which point it will sync with our servers and the Salesforce platform. You are responsible for the security of your device while offline data is stored locally.

6. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include:

  • Right to Access: The right to request information about the personal information we hold about you and to access that information.
  • Right to Rectification: The right to request the correction of inaccurate or incomplete information about you.
  • Right to Erasure: The right to request that we delete your personal information in certain circumstances.
  • Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: The right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format.
  • Right to Object: The right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact your organization's system administrator or contact us using the information provided at the end of this Privacy Policy.

7. CHILDREN'S PRIVACY

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. THIRD-PARTY SERVICES

The Service may integrate with or contain links to third-party websites or services that are not owned or controlled by jayBird. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We advise you to read the privacy policies of any third-party websites or services that you visit.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we may transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our website or within the Service.

11. SALESFORCE-SPECIFIC PROVISIONS

Since the Service is built to work with the Salesforce platform, additional privacy considerations apply:

  • Salesforce Data Processing: Salesforce processes data according to its own privacy policies and your organization's agreement with Salesforce.
  • Salesforce Security Features: The Service leverages Salesforce security features such as encryption, authentication, and access controls.
  • Salesforce Data Storage: Data entered into the Service is stored in your organization's Salesforce instance according to Salesforce's data storage policies.

For more information about how Salesforce processes data, please refer to Salesforce's privacy documentation.

12. API USAGE

If you or your organization uses the BlackWing Field Service APIs:

  • We collect information about API requests, including the endpoint called, parameters provided, authentication tokens used, timestamps, and IP addresses.
  • This information is used to monitor API usage, enforce rate limits, ensure proper authentication, and detect potential security issues.
  • API keys and tokens should be kept secure and not shared with unauthorized parties.

13. FIELD SERVICE-SPECIFIC PROVISIONS

13.1 Technician Location Tracking

Field technicians' locations may be tracked during working hours to facilitate service delivery, routing, and safety monitoring. This tracking information may be visible to administrators and managers within your organization. Location tracking can be disabled when not on duty, but this may limit the functionality of the Service.

13.2 Customer Data Access

The Service provides access to customer data needed for service delivery. Users are responsible for handling this data according to their organization's policies and applicable laws.

13.3 Document Capture and Storage

The Service allows capturing, generating, and storing documents such as service reports, customer signatures, and photos of work performed. These documents are stored in your organization's Salesforce instance and are subject to your organization's data retention policies.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

jayBird, LLC
Email: privacy@jybrd.io
Address: 3839 McKinney Ave, Ste. 155 #2206, Dallas, TX 75204
Phone: 214.310.0565

By using the Service, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.

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